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REFUND POLICY

Because our products are consumable and handcrafted in small batches, we cannot accept returns or offer refunds for most purchases. This ensures the safety, quality, and integrity of our herbal goods.

That said, we want you to feel confident shopping with us. If your order arrives damaged, defective, or incorrect, please reach out within 14 days of delivery. Include your order number and a clear photo of the issue, and we’ll review your request promptly.

Depending on the situation, we may offer a replacement, store credit, or refund. We handle each case individually with care.

Contact us at nativeloomgoods@gmail.com with any product or order concerns.

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